Question 1

How does photo verification work?

Accepted Answer

Photo Verification consists of one simple step: taking a video selfie. You will receive "Photo Verified" status if the person in your video selfie passes both the Liveness Check and 3D Face Authentication step.

The Liveness Check scans the face in your video and helps us determine whether the video was taken by a real, live person, and that it was not digitally altered or manipulated. 3D Face Authentication detects your face in your video selfie and your profile photos, and extracts facial geometries using facial recognition technology to generate a unique number or facial geometry “template.” These templates are used to help check whether the person in your video selfie is the same person as in your profile photos.

Your facial geometry templates are deleted within 24 hours. Your video selfie is deleted and is not added to your profile, but we keep two screenshots from your video selfie for the purposes of auditing and managing this feature.

How do you use the Facial Geometry information?

We only use your facial geometry information for the purpose of Photo Verification. To perform the photo verification process, we share your facial geometry information and screenshots with Match Group, LLC., a Match Group company which operates this feature upon our instructions and on our behalf, as our service provider. They store and use your facial geometry information and screenshots on their Amazon Web Service (AWS) instances. This information and screenshots are deleted from their Amazon Web Services instances in the timeframes laid out below under “What will you keep after verification is complete?”. If you want to learn more about AWS’s privacy practices, you can click here . We do not share your facial geometry information and screenshots with any other third parties.

What will you keep after verification is complete?

We will keep two screenshots from your video selfie during the life of your account to audit and manage our selfie verification feature. These screenshots are deleted upon account closure, in accordance with our Privacy Policy. We’ll also keep the results of the Photo Verification process (i.e., verified or not). We do not keep the underlying facial geometry information or “template” beyond the Photo Verification process (which is usually complete within 24 hours). We do not keep your video selfie.

Under what legal authority do you process the Photo Verification information?

We process the Photo Verification information with your consent.

What is Even’s Policy for the retention and destruction of biometric information?

Retention. Biometric information — namely, facial geometries that allow us to conduct facial recognition on your video selfie and profile pictures for the purposes of completing Photo Verification — are only created and retained with your consent for the duration of the Photo Verification process. Photo Verification may take up to 24 hours. Once your Photo Verification is complete, the biometric information is deleted. We retain screenshots from the video selfie that you took for the purposes outlined above, but the facial geometry information pulled from your video is deleted.
Destruction. When Even deletes the biometric information following the completion of the Photo Verification processes, it is permanently purged from our systems and can no longer be retrieved.

How do I find more information about Even’s data practices, including my privacy rights?

Visit our Privacy Policy to learn more about our privacy practices, including the Your Rights section.

What if I have another question?

Contact us anytime!

Question 2

How to contact the Data Protection Officer?

Accepted Answer

If you are a user located in the European Economic Area, Switzerland or the UK, you may contact our Data Protection Officer (“DPO”) directly by postal mail at the address listed in Section 12 of our Privacy Policy or by using our contact form here. Just write down in the free field where you can type your request that you “wish to contact the Data Protection Officer” or “DPO” at the beginning of your request.

Question 3

I have spotted a profile which looks suspicious. What can I do?

Accepted Answer

If you have any doubts about a member, you can report it to the moderation team.
Your safety is our priority, and we work hard to stop any suspicious profile or behaviour and scammers attempting to use our services.

To report a member:

• On their profile > click on the three dots menu > Report > Choose one of the options > click on send. All reports are, of course, confidential.

We'll deal with your report as quickly as possible. Just bear in mind that we won't be able to share details of any actions taken, due to confidentiality.
➔ Please remember you may also contact the police to make a complaint, and we'll be ready to cooperate with the relevant authorities if they contact us.

Even puts the safety of its users at the centre of its concerns, which is why you will find a dedicated space with many tips here.

Question 4

Does Even use automated individual decision-making and profiling?

Accepted Answer

Automated individual decision-making and profiling are invisible features at the heart of the services you know and love. They allow us to improve our services and we would not be able to offer you interesting profiles without them.
We use these features for a couple of reasons:

To help you connect with other singles

• We use the information you provide us with (for example, your gender and age) and the information we collect when you use Even (like your activity on Even and your location, if you share it with us) to feed our proprietary algorithm and recommend people who you might be interested in.
• We use the same process to recommend you to other users.

To show you advertisements and offers that might interest you

• We use this personal information to show you relevant and useful ads both within our field and outside of it and to measure their effectiveness. In addition to that we also use it to create personalized offers for you.

To promote safety

• We use automated decision making and profiling as part of our moderation toolbox (to delete bots, for example) to ensure the safety of our users and to take quicker and more effective action against any illegal or unwanted behaviour.
• Those who engage in illegal or unwanted behaviour on Even may suffer penalties that can go as far as the suspension or closure of their account, in tandem with other types of legal action.

Question 5

How are my exchanges with other members processed by Even?

Accepted Answer

Keeping you safe is always our top priority.

We use automated tools to scan interactions such as messages solely for indications of harmful or illegal behaviour.

Our trained agents may review interactions that are flagged by our automated tools or in response to a user report.

We may use these examples to train our technology to improve our ability to find and remove similar content.

Question 6

What is cyberbullying, and how do I report it?

Accepted Answer

What is cyberbullying?

At Even, we consider that cyberbullying can cover several bad behaviours but on a dating app such as ours it would mainly be the case when a person sends messages repeatedly to the same recipient despite them not getting a response.

These messages can be annoying and upsetting, especially if they are insulting, discriminatory or defamatory, or of a sexual nature without consent.
Join us in the fight against cyberbullying.

What should I do if I am being cyber-bullied?

Here are the two ways you can protect yourself immediately and allow us to take action:

• Alert our moderation team by clicking the report button the ‘three dots menu' on the members profile
• Block the person so that they can no longer contact you. You can block a person from the ‘three dots menu’ on the members profile.

In both cases, our Moderation team will act as soon as possible with measures ranging from a warning to the permanent deletion of the account.

We have a zero tolerance policy on this matter.

Even puts the safety of its users at the centre of its concerns, which is why you will find a dedicated space with many tips, click here.

Question 7

Wait a minute… are all these profiles genuine? How can I be sure?

Accepted Answer

Our moderation team works hard to ensure Even is a safe and feel-good place to visit.

Every profile description and photo is moderated by the team.

A good tip is that profiles which are complete and regularly updated usually belong to someone serious about dating. After all, why would you go on a date with someone who doesn't make an effort?

If you ever think a profile doesn't look right, it's easy to report it to the moderators.

• On their profile click on the three dots menu > Report > Choose one of the options > click on send.